Privacy Policy
Countyline Risk Services Ltd. is committed to protecting the personal information you entrust to us.
Last updated: July 25, 2026
1. Overview
Countyline Risk Services Ltd. (“Countyline”, “we”, “us”) is an independent insurance brokerage headquartered in British Columbia. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information in accordance with the British Columbia Personal Information Protection Act (PIPA) and Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).
2. Information We Collect
We collect personal information you provide directly, including:
- Contact details (name, email, phone, mailing address)
- Information required to quote and place insurance (date of birth, driving history, property details, business operations)
- Financial details required for premium billing
- Correspondence, claim details, and service history
3. How We Use Your Information
- To provide quotes, place coverage, and administer your policies
- To communicate service updates, renewals, and claims information
- To meet regulatory, tax, and licensing obligations
- To improve our services and website experience
4. Disclosure to Third Parties
We share personal information only as necessary to deliver our services — for example with insurers we submit applications to, premium finance providers, claims adjusters, and regulators. We do not sell your personal information.
5. Safeguards
We use administrative, physical, and technical safeguards appropriate to the sensitivity of the information, including encrypted transmission, access controls, and staff training.
6. Your Rights
You may request access to, or correction of, the personal information we hold about you, and withdraw consent (subject to legal and contractual obligations) at any time by contacting our Privacy Officer.
7. Contact Our Privacy Officer
Countyline Risk Services Ltd.
Email: service@clservices.com
Phone: 778-222-8125
If you are not satisfied with our response, you may contact the Office of the Information and Privacy Commissioner for British Columbia (oipc.bc.ca) or the Office of the Privacy Commissioner of Canada (priv.gc.ca).